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Ian Smith

Ian_Smith

Customer Success Manager

United Kingdom

46
6
0

Joined: Thu Mar 03 10:15:21 UTC 2022

https://www.linkedin.com/in/ian-smith-36584b6/

My Posts

Latest Posts

Re: Can Loki pass through the filename and parameters to it's output files?
Hi Jason, Sorry for the delay in responding, I was out of the office on Friday. I haven't experienced the two frame offset issue before, does it remain isolated to one sample file?…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Discuss Loki
- Reported - view
Re: Can Loki pass through the filename and parameters to it's output files?
Hi Jason, There are a number of wildcards available for content naming on output, $c will carry the original filename through to the output. I include a table of available wildcards below.…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Discuss Loki
- Reported - view
Re: revoke licence error on MAC
Hi Nakamura-san, We have seen this issue in the past, in short the FLM does not have permission to overwrite some of the licensing data from the trial, we are currently investigating how we can…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Let's talk DVO...
- Reported - view
Re: Can't monitor the timeline
Hi Edmund, You should be able to see the video preview within the UI after turning off the Library pane. Have you enabled Dual Display mode? As a matter of interest,…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Discuss Phoenix
- Reported - view
Re: Can't monitor the timeline
Hi Edmund, This issue relates to a setting within the Phoenix preferences, this sends all video preview to SDI only. Please go to the Monotoring\Video IO settings within the preferences and disable…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Discuss Phoenix
- Reported - view
Re: Error revoking license
Hi @Andreas Georgiou , I have sent you a private message so I can understand which of your Phoenix licenses you are having issue with, I will then be able to correct. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found an issue?
- Reported - view
Re: Error revoking license
Hi Andreas, We have seen this issue a couple of times, it happens when the FLM does not have permissions to delete the encryped licening information from the host machine, we can work around this.…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found an issue?
- Reported - view
Re: My Convert plugin dont start
Hi Thomas, sure, that works for me. Please send me an email with the access details and I will connect. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found an Issue?
- Reported - view
Re: My Convert plugin dont start
Hi Thomas, thanks for supplying the details, I have removed a couple of your posts as they display licensing information specific to you. It looks like both the Restore and Convert lienses have been…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found an Issue?
- Reported - view
Re: My Convert plugin dont start
Hi Thomas, If I understand correctly, you have three DVO Upgrade packs deployed on your system, however DVO Convert is not displaying on your Nucoda instance? If this is correct,…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found an Issue?
- Reported - view
Re: Scartch
Hi Djordje, We do not have any dedicated scratch removal videos at the minute, we are working to create a library of 'How to...' content which describes tool operation,…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Let's talk DVO...
- Reported - view
Re: RAM and CPU usage check at Phenoix, share the shortcut or option
HI Wafa, I am not sure what you are asking in this post, could you reword? Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Discuss Phoenix
- Reported - view
Re: Cintle scanner .cri image format not read in Nucoda / Phenoix.
Hi Wafa, I do not know of any other software which has native support for the Cintel RAW files, that's not to say that do not exist. You may be able to use the free version of Resolve,…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Nucoda FAQs
- Reported - view
Re: Cintle scanner .cri image format not read in Nucoda / Phenoix.
Hi Wafa, We do not currently support the Cintel RAW format, I would suggest using Resolve to export as a 16-bit DPX sequence and importing that into Nucoda or Phoenix. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- 1
- Nucoda FAQs
- Reported - view
DVO tools available as AVX plug-in for Media Composer

We’ve moved on from Resolve to Baselight. Ideally, we’d like to see things like clarity make in to other platforms. If possible, it would be great to see as a Media Composer AVX as well.
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- 62
- Want to see..?
Re: Read error from network -105
Hi Sander, does the proxy route all traffic to the internet or is it selective? The 105 error tends to display when internet connectivity is not available. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found something not quite right?
- Reported - view
Re: Streamdeck Profile
Hi Levent, We have not previously integrated Stream Deck with Nucoda, I am also unfamiliar with the panel. A quick review suggests we should be able to map panel key presses to Nucoda hotkeys which…
Attachment
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- 1
- Help evolve Nucoda
- Reported - view
Re: Resolve crash when applying DVO
Hi Peter, I have been discussing this issue with our product specialists, they have asked that I check something with you. Has the KMP_DUPLICATE_LIB_OK environment variable been set on your system?…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found something not quite right?
- Reported - view
Re: Resolve crash when applying DVO
Thank you for this Peter, I will let you know how our continued investigation progresses. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- 1
- Found something not quite right?
- Reported - view
Re: Resolve crash when applying DVO
Hi Peter, Just so you are aware, I have continued to look into this issue and so far have been unsuccessful in reproducing the errors you experienced. Are you able to provide me with your test system…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found something not quite right?
- Reported - view
Re: Resolve crash when applying DVO
@Peter, I have created a new post to track the issue you reported in Resolve as it did not relate to the topic of the original post. I have not seen this error before,…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found something not quite right?
- Reported - view
Resolve crash when applying DVO

After starting Davinci Resolve 18, I get an error and the program crashes (print screen attached). After restarting the PC, Davinci starts but when I insert the DVO effect into the node it shows me…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- 6replies
- 181
- Found something not quite right?
Re: FLM - Can't read license data-102
Hi Peter, as mentioned above, please manually create the digitalvis folder inside C:\ProgramData\Reprise and submit the Activation ID once again, this time it will be successful. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Found something not quite right?
- Reported - view
Re: Nucoda | User Customizibility and Accessibility
HI Philip, I am not yet sure how we will achieve improved accessibility of the UI, but your input will be considered as part of the thinking during any update discussions. Thanks Ian
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Help evolve Nucoda
- Reported - view
Re: Nucoda | User Customizibility and Accessibility
Hi Philip, Welcome to the new Filmworkz Forum and thanks for your post. Current Nucoda release does offer some control over UI colours, these are not presented as options with in the application…
- Customer Success Manager
- Ian_Smith
- 2 yrs ago
- Help evolve Nucoda
- Reported - view

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