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My Convert plugin dont start

Hello

When I start me nucoda 2 of 3 plugin startI have use the convert plug but now it dont start

Any ides what that can be

 

Thomas

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    • Ian Smith
    • Customer Success Manager
    • Ian_Smith
    • 1 yr ago
    • Reported - view

    Hi Thomas,

    If I understand correctly, you have three DVO Upgrade packs deployed on your system, however DVO Convert is not displaying on your Nucoda instance?

     

    If this is correct, could you attach a screenshot of your Filmworkz licensing directory, C:\Filmworkz\License?

    Thanks

    Ian

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    • Ian Smith
    • Customer Success Manager
    • Ian_Smith
    • 1 yr ago
    • Reported - view

    Hi Thomas,

    thanks for supplying the details, I have removed a couple of your posts as they display licensing information specific to you.

    It looks like both the Restore and Convert lienses have been deployed successfully, however the is additional infomration stored on the machine which is required to for a license to be deemed valid.

    Are you able to give me remote access to your system? I will send you a direct message so access credentials can be shared.

    Thanks

    Ian

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  • Hello Ian 

    Can we do that tomorrow I have a Export of a DCP now

    Is that ok

     

    Thomas

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    • Ian Smith
    • Customer Success Manager
    • Ian_Smith
    • 1 yr ago
    • Reported - view

    Hi Thomas,

    sure, that works for me. Please send me an email with the access details and I will connect.

    Thanks

    Ian

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  • Great Do that tomorrow morning

    Thanks

    Thomas

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