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ProRes QTs not importing

Screen Shot 2023-06-07 at 3.34.05 PM Screen Shot 2023-06-07 at 3.38.31 PM Screen Shot 2023-06-07 at 3.41.59 PM

Have some QTS on a Synology NAS (client drive) that were hidden, QT player could not play them and Nucoda cannot import them, removed the hidden attribute with no change to either software. Copying the file to our NAS fixes QT player (it can now open them), but Nucoda still can't import them. Strangely, QT player can play the file from the Synology NAS if just navigating via the network connection, but as soon as the drive is mapped as a network drive, QT player cannot open it. Stills attached, qt player error, Nucoda error from both drives. I also have a support ticket with our NAS storage in case it's on that end.

13 replies

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    • Product Manager
    • Gustavo_Mendes
    • 2 yrs ago
    • Reported - view

    Hi Sebastian,

    If you copy the Prores to your local machine, do you still see the error?

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    Hey Gustavo,

    Just tried it from the C drive, got the same error.

    • Product Manager
    • Gustavo_Mendes
    • 2 yrs ago
    • Reported - view

    Can we get a sample file? Create a downloadable link and email me at gustavo.mendes@filmworkz.com

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    Let me try, they are all feature length films

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    Sending you a media shuttle link, let me know if you have any issues downloading

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    I think I found a possible reason. These are files ripped from Blu rays and they seems to have a 'second' video track and chapter markers. Problem is I can't find a way to remove them without re-encoding the whole file. But Resolve has no issue importing these.

    • Product Manager
    • Gustavo_Mendes
    • 2 yrs ago
    • Reported - view

    I'm downloading the file, I'll let you know what we find.

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    Thanks.

    • Sebastian_PerezBurchard
    • 2 yrs ago
    • Reported - view

    Just checking in, has the file caused you ingest issues as well?

      • Product Manager
      • Gustavo_Mendes
      • 2 yrs ago
      • Reported - view

      Sebastian Perez-Burchard Hi Sebastian! We have tried your file and it does have issues importing. We're getting in contact with Apple to figure out specifics about why it's happening.

    • Sebastian_PerezBurchard
    • 1 yr ago
    • Reported - view

    Any news on this?

      • Product Manager
      • Gustavo_Mendes
      • 1 yr ago
      • Reported - view

      Sebastian Perez-Burchard We have a fix for the problem, it will be included in the next release in a few weeks.

    • Sebastian_PerezBurchard
    • 1 yr ago
    • Reported - view

    Great, thank you!

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  • 1 yr agoLast active
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