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revoke licence error on MAC

I used License Manager to activate OFX DVOs with a Trial version key with "Enter Activation Key" and demonstrated it with Mac Resolve.
After the demo license period has expired, I purchased a one-month license from the web and activated it but there still remains the demo-key.  
Please tell me how to rewrite the purchased license key.

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    • Ian Smith
    • Customer Success Manager
    • Ian_Smith
    • 1 yr ago
    • Reported - view

    Hi Nakamura-san,

    We have seen this issue in the past, in short the FLM does not have permission to overwrite some of the licensing data from the trial, we are currently investigating how we can correct this in a new version of the tool.

    To correct, please go to /Library/Application Support/Reprise/digitalvis and remove the existing dvo_collection directory. Once done, please also go to /Users/Shared/Filmworkz/License and remove the license file.

    You should now be able to activate the OFX DVOs using the new Activation ID.

    Let me know how you get on.

    Thanks

    Ian

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  • Hi Ian

    Solved!

    Thank you so much.

    Ken

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